ORDERING

Which payment methods do you accept? Are they reliable?

We accept PayPal (PayPal express checkout) and Card Payments (Visa, MasterCard, American Express, Discover, etc.) by Stripe.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Please provide a valid credit card and correct credit card information, otherwise the payment will be rejected.

Note: Your transaction and payment details are handled by Stripe and Pay pal, our secure payment service-provider that upholds strict banking standards.

Your credit card details are sent directly to the bank and cannot be read or accessed by any other parties than your bank.

How long does it take to receive my order?

Usually your order will be shipped 1-2 business days after placing your order. Depending on your location and shipping option, your delivery times may vary.

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number. After you have received your tracking number, you can track your order information by shipping company website

Please submit a request in bottom if you are unsure when you will receive your order or need help with tracking your order. You can also contact us via the live chat function at the bottom right corner.

How can I change or cancel my order after purchase?

In an effort to process and ship your order as efficiently as possible, orders will be shipped within one day normally. So there is only a short period of time to request change or cancellation, If you have such needs, please contact us by submitting a request at the bottom.

Once shipped, it is impossible for us to change or cancel your order, so please double-check all the information before confirming your order.

Thank you for understanding!

I haven’t received my order – what can I do?

If you haven’t received your order, there are several troubleshooting options you can take. Firstly, Log in your account to track your order status. Make sure that all of the items in your order have shipped already. Secondly, we advise you to contact the shipping company with the tracking number for more specific details about where or who they delivered the package to?

If you require further assistance with shipping issues, please submit a request at the bottom or contact us via the live chat function at the bottom right corner.

SHIPPING

How can I track my order?

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number.

Using the tracking number you can follow the stages of delivery on your chosen shipping company’s website for an estimation on when your product will arrive.

For more detailed tracking information for your order, try copying & pasting your tracking number into the search bar here

If you require further assistance with shipping issues, please submit a request at the bottom or contact us via the live chat function in the bottom right corner.

How long does it take to receive my order?

Usually your order will be shipped 1-2 business days after placing your order (subject to card clearance and stock availability – up to 7 days during sale/campaign periods).

Also, depending on your location and shipping option, your delivery times may vary.

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number. After you have received your tracking number, you can follow the stages of delivery on the shipping companies website for an estimate on when your product will arrive. 

Can l change my shipping address after purchase?

In an effort to process and ship your order as efficiently as possible, there is only a short period of time to request to update your shipping address. After the order has been shipped, it cannot be changed.

If your order hasn’t shipped yet, please submit a request at the bottom including your order number, full name and new address. Orders tend to ship in 1-2 days after you create an order, so there is no guarantee we will be able to make any changes. Please double check all information before confirming your order.

Will my order be subject to Duties and Taxes?

Taxes will be applied when the shipment reaches your Country, they are due at the time of delivery and it’s your responsibility to pay.

For more information on Duties & Taxes for your order, please consult with your Country’s Customs office or Import laws. 

I haven’t received my order – what can I do?

If you have not received your order, there are several troubleshooting options you can take. Firstly, we advise you to contact the shipping company you selected when placing your order with your tracking number. They will be able to provide more specific details about where or who they delivered the package to?

If you require further assistance with shipping issues, please submit a request or contact us via the live chat function in the bottom right corner.

Why can’t I load my country in the shipping address?

If you cannot load your country in the shipping address, please try the following troubleshooting options:

1. Our shipping method does not currently support shipping to your country.

2. Restart your browser application (please make a note of your order as restarting your browser could empty your basket)

3. Clear the cache and restart your browser (please make a note of your order as restarting the cache could empty your basket)

If you require further assistance with shipping issues, please submit a request or contact us via the live chat function in the bottom right corner.

EXCHANGE AND RETURN

What is your returns policy?

We’re proud of the products we design.

For products purchased directly on www.rkenergybattery.com, we offer a 30 Day Guarantee to ensure your happiness. The 30 day period begins upon the purchase date of your order. Returns will only be accepted if labels and original packaging are fully intact. rkenergybattery.com cannot accept returns where labels have been removed.

You are responsible for the shipping of returned items back to rkenergybattery.com. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer’s expense. However, rkenergybattery.com will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. All exchanges are subject to availability.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.

For exchanges and returns please submit a request or contact with us via the live chat function at the bottom right corner.

For products purchased in-store or from third party online resellers:

IIf you purchased a rkenergybattery product from an in-store retail location or from another online retailer, the 30 Day Guarantee does not apply.

My product is faulty – what should I do?

If your issues continue and you believe the product to be faulty, you are eligible to make a warranty claim as part of your consumer rights. Our warranty covers manufacturing defects and you are covered for a period of 5 year after the date of your original purchase.

Faulty items will be exchanged for the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery (of the original purchase).

Please send us an email with a copy of your proof of purchase and a brief description of the issue – a photograph or video (if applicable) of the problem would also help us greatly in determining the next step in solving your situation and if the warranty will apply to your situation.

If you require further assistance with exchanging or returning products, please submit a request or contact us via the live chat function at the bottom right corner.  

How can I exchange my product?

If you would like to exchange your product, please note there are several terms and conditions depending on the product you would like to exchange.

The product be in like-new, perfect condition and all parts/cables and product manuals must be included in the original packaging.

Please note that shipping charges on returned merchandise are at the customer’s expense. However, rkenergybattery.com will not charge additional shipping on exchanges. Items lost in transportation will not be compensated for. All exchanges are subject to availability.

If you require further assistance with exchanging or returning products, please submit a request or contact us via the live chat function at the bottom right corner.

How long is the warranty period?

Your warranty period is valid for five year from the date of the original purchase from rkenergybattery.com.Please note that valid provided the product is only used in accordance with published guidelines from rkenergybattery for the product, including the product’s user manuals and technical specifications.

The warranty only applies to product you purchased for your own use and not for resale.

If you need anymore information on your warranty, please submit a request or contact us via the live chat function at the bottom right corner.